USTYLE Home Improvements – Complete FAQ Guide

1. About the Company

Who are USTYLE Home Improvements?
A trusted, family-run home improvement company based in Milton Keynes, specialising in renovations, installations, and repairs.
How long have you been in business?
Our founder, Stephen Downes, brings over 15 years of hands-on industry experience.
Are you a local business?
Yes—we’re based in Milton Keynes, serving Buckinghamshire and surrounding areas up to 50 miles radius.
Do you cover areas outside Milton Keynes?
Yes—generally within a 50-mile radius, but contact us to check specific locations.
Are you family-run?
Yes, we’re a family-run company that values personal service and customer care.
Do you have insurance?
Yes, we hold full public liability insurance for your peace of mind.
Are you registered with trade bodies?
We follow all UK regulations and work to industry standards, with references available on request.
Do you have a showroom?
No physical showroom, but we provide on-site consultations with material samples.
Do you attend exhibitions?
Yes—you can meet us at trade shows like the FIT Show at NEC Birmingham.
Can I meet the team?
Yes, consultations are usually with Stephen and Tara directly.

2. Services Overview

What services do you provide?
We offer windows, doors, conservatories, kitchens, garage conversions, fencing, cladding, fascias/soffits, and more.
Do you handle full house renovations?
Yes, from planning to finish, we carry out complete renovations.
Do you convert garages?
Yes, turning underused garages into living or office space.
Do you build conservatories?
Yes, with designs tailored to your home and budget.
Do you design pergolas?
Yes, adding stylish outdoor living spaces.
Do you repair windows?
Yes—repairs, replacements, or upgrades for energy efficiency.
Do you install doors?
Yes—front doors, back doors, French, patio, and more.
Do you fit bi-fold doors?
Yes—sleek, modern, and space-saving designs available.
Do you fit French doors?
Yes, perfect for light-filled connections between home and garden.
Do you install patio doors?
Yes, sliding or hinged patio door systems.
Do you supply garage doors?
Yes—modern, secure, and stylish options.
Do you install soffits and fascias?
Yes, protecting your roofline with durable materials.
Do you provide guttering?
Yes—supply and fit, including drainage solutions.
Do you refit kitchens?
Yes—modern, bespoke kitchen refits are part of our services.
Do you install shower screens?
Yes, for bathrooms with a professional finish.
Do you install loft insulation?
Yes, improving warmth and reducing energy bills.
Do you provide cladding?
Yes—enhancing insulation and aesthetics.
Do you fit fences and garden gates?
Yes—secure, durable, and tailored to your outdoor space.
Do you offer handyman services?
Yes—for small fixes and general home maintenance.
Do you handle property maintenance?
Yes—planned maintenance and reactive repairs.

3. Emergency Services

Do you offer emergency call-outs?
Yes, available for urgent door and window repairs.
What emergencies do you cover?
Broken windows, jammed doors, lock issues, and more.
Are emergency call-outs available 24/7?
Yes, we offer round-the-clock help.
How fast can you respond?
Typically within hours, depending on location.
Do you board up broken windows?
Yes, providing temporary safety until a full repair is possible.
Do you fix locks during emergencies?
Yes—lock replacement and adjustments are available.
Can you replace glass in an emergency?
Yes, subject to stock availability, or temporary boarding until glass arrives.
Do you charge extra for emergencies?
Emergency call-out charges depend on timing and work needed—quoted upfront.
Do you offer emergency pet flap repairs?
Yes—we can secure or repair damaged flaps quickly.
Do you offer priority service for vulnerable clients?
Yes, we always prioritise urgent needs for vulnerable households.

4. Products & Materials

What materials do you use?
High-quality UPVC, aluminium, timber, and composite materials.
Are your windows double-glazed?
Yes, for warmth, efficiency, and security.
Do you offer triple glazing?
Yes, on request, for maximum insulation.
Are your doors secure?
Yes—all doors use multi-point locking systems.
Are your products energy efficient?
Yes—helping reduce heating bills.
Do you install A-rated windows?
Yes, energy-rated products are available.
Do your doors reduce noise?
Yes—insulated doors help with sound reduction.
Can I choose the finish?
Yes—variety of colours, textures, and designs.
Do you offer custom designs?
Yes—tailored to your home’s needs.
Are your products weather-resistant?
Yes—made to withstand UK conditions.

5. Process & Planning

How do I book a consultation?
Call, email, or use our website’s contact form.
Is the quote free?
Yes—always free and no obligation.
How long does a quote take?
Usually within a few days of your enquiry.
Do you visit the property?
Yes—site visits are standard for accurate quotes.
Do you provide design advice?
Yes—we help with layouts, colours, and materials.
Do you help with planning permission?
Yes—we can advise on what’s required.
Do you manage planning applications?
Yes, we can assist with documents if needed.
Do you provide a timeline?
Yes—clear project timelines are given in writing.
Do you coordinate with other trades?
Yes—plumbers, electricians, and specialists as needed.
Can you phase projects?
Yes—projects can be split into stages to suit budgets.

6. Costs & Payments

How do you price jobs?
Based on size, materials, and labour—always transparent.
Do you provide itemised quotes?
Yes, with full breakdowns of costs.
Are your quotes fixed price?
Yes, unless you request changes mid-project.
Do you match competitors’ quotes?
We aim to offer fair, competitive pricing.
Do you require deposits?
Yes, a deposit secures booking and materials.
When is final payment due?
On completion of agreed work.
Do you accept card payments?
Yes—cards, transfers, and other methods accepted.
Do you offer finance?
We do not currently offer finance plans but can phase projects.
Do you charge VAT?
Yes—VAT is included in quotes where applicable.
Do you offer discounts?
Yes—for example, over-55s discounts may apply.

7. Warranties & Aftercare

Do you offer guarantees?
Yes—our work comes with guarantees for peace of mind.
How long are your guarantees?
Varies by product—typically 10 years for windows/doors.
Are warranties transferable?
Yes, when selling your home.
Do you offer product-specific warranties?
Yes—manufacturers’ warranties also apply.
Do you provide aftercare advice?
Yes—maintenance tips included.
Can I call you for repairs later?
Yes—even years later.
Do you offer maintenance contracts?
Yes, for long-term upkeep.
Do you provide cleaning products?
Advice yes, products upon request.
Do you cover accidental damage?
Not under warranty—but we can repair at fair rates.
Do you service products you didn’t fit?
Yes—where feasible.

8. Quality & Expertise

What sets you apart?
Personal service, experience, and attention to detail.
Do you have references?
Yes—available on request.
Do you have online reviews?
Yes—check our website and social media.
Do customers recommend you?
Yes—most work comes from referrals.
Do you use subcontractors?
We use trusted specialists only when necessary.
Do you guarantee workmanship?
Yes—our work is fully guaranteed.
Do you complete jobs on time?
Yes—we provide and stick to realistic timelines.
Do you clean up after work?
Yes—we leave your property tidy.
Do you provide progress updates?
Yes—communication is ongoing.
Do you provide written contracts?
Yes—all agreements are documented.

9. Safety & Compliance

Do you follow UK regulations?
Yes—all installations comply with building regs.
Do you provide certificates?
No — While we are not currently FENSA certified, we take great pride in our work and ensure that all of our installations meet or exceed the required building regulations. Our team is highly experienced and follows strict quality standards. We can also provide you with any necessary documentation or guarantees for your peace of mind.
Are your products fire-rated?
Yes—options are available where required.
Do you use child-safe locks?
Yes—on request.
Are pet-friendly options available?
Yes—pet flaps and safe fittings are offered.
Do you work safely indoors?
Yes—protective sheets and care taken.
Do you work safely outdoors?
Yes—scaffolding and barriers used where required.
Do you carry risk assessments?
Yes—before larger projects.
Do you have DBS checks?
Yes—staff are background-checked.
Do you work in schools or care homes?
Yes—with appropriate safeguarding measures.

10. Environment & Sustainability

Do you recycle old windows and doors?
Yes, we partnered with VEKA UK and they recycle all the UPVC items we removed from a property and create brand new windows and doors from it. We responsibly dispose all the non-UPVC and recycle old materials wherever possible through the help of our suppliers and amnufacturers.
Do you offer eco-friendly products?
Yes—our cladding, insulation, and glazing options are designed to reduce your carbon footprint.
Do your installations help lower energy bills?
Yes—energy-efficient windows, doors, and insulation reduce heat loss.
Do you provide triple-glazed options?
Yes, ideal for eco-conscious homeowners.
Are your timber products sustainably sourced?
Yes—we ensure timber is responsibly sourced.
Do you use recycled UPVC?
Yes—some UPVC products include recycled content. We partnered with VEKA UK.
Do you advise on energy savings?
Yes—we guide clients on best energy-efficiency upgrades.
Do you fit solar-compatible roofing systems?
We can prepare rooflines for solar panels if required.
Do you install draught-proofing measures?
Yes, as part of window/door fitting.
Do you provide eco-friendly paints or finishes?
Yes—on request.

11. Communication & Customer Support

How can I contact you?
By phone, email, or via our website contact form.
What are your office hours?
Mon–Fri: 9 AM–6 PM; Sat: 10 AM–2 PM; Sun: closed.
Do you respond quickly to enquiries?
Yes—usually within 24 hours.
Do you confirm appointments in writing?
Yes—by email or text message.
Do you provide updates during projects?
Yes—regular updates keep you informed.
Will I have one point of contact?
Yes—usually Stephen or Tara.
Can I contact you outside working hours?
Yes—our emergency line runs 24/7.
Do you use WhatsApp for communication?
Yes, if preferred.
Do you provide written quotes?
Yes—always.
Do you provide a written warranty?
Yes—after completion.

12. Kitchens & Bathrooms

Do you design new kitchens?
Yes—we work with your ideas and budget.
Do you supply kitchen units?
Yes—variety of styles and brands available.
Do you install worktops?
Yes—laminate, quartz, granite, and more.
Do you fit integrated appliances?
Yes—ovens, hobs, fridges, and dishwashers.
Do you install splashbacks or tiling?
Yes—kitchen and bathroom tiling included.
Do you supply sinks and taps?
Yes—modern, traditional, and specialist options.
Do you offer bathroom refits?
Yes—complete bathroom installations are available.
Do you install showers?
Yes—walk-in, over-bath, and enclosures.
Do you provide wet-room installations?
Yes—accessible wet rooms on request.
Do you provide bathroom ventilation?
Yes—extraction systems fitted where required.

13. Conservatories & Outdoor Living

Do you build conservatories?
Yes—tailored to your home and style.
Do you handle conservatory repairs?
Yes—roof leaks, glazing replacements, etc.
Do you build or repair porches?
Yes, for extra entrance space.
Do you design pergolas?
Yes—modern or traditional designs.
Do you install decking?
Yes—timber and composite.
Do you build summerhouses or garden rooms?
Yes—ideal for offices or gyms.
Do you install skylights?
Yes—roof windows or lanterns.
Do you replace conservatory roofs?
Yes—solid or insulated roof replacements.
Do you install garden lighting?
We can coordinate with electricians.
Do you build bespoke garden fencing?
Yes, with customised designs.

14. Doors & Security

Do you install composite doors?
Yes—strong, insulated, and stylish.
Do your doors have multi-point locks?
Yes, for enhanced security.
Do you offer smart lock options?
Yes—digital/smart locks available.
Do you install fire-rated doors?
Yes—where required.
Do you fit stable doors?
Yes—great for cottages or country homes.
Do you install aluminium doors?
Yes—slim, modern designs available.
Do you provide child-safe locks?
Yes, on request.
Do you supply door accessories?
Yes—handles, knockers, numbers, and letterplates.
Do you offer bespoke door colours?
Yes—wide palette of finishes available.
Do you install porch doors?
Yes—secure and stylish porch entrances.

15. Windows

Do you install sash windows?
Yes—modern UPVC or timber sash styles.
Do you provide casement windows?
Yes—one of our most popular styles.
Do you supply tilt-and-turn windows?
Yes—ideal for ventilation and easy cleaning.
Do you repair misted double glazing?
Yes—replacement units supplied and fitted.
Do you offer aluminium windows?
Yes—strong and slim frames.
Do you provide timber-look UPVC windows?
Yes—authentic style with low maintenance.
Do you install bay or bow windows?
Yes—adding space and light.
Do you offer noise-reduction windows?
Yes—ideal for homes near busy roads.
Do you replace single glazing?
Yes—with modern double or triple glazing.
Do you provide roof windows?
Yes—Velux and other brands installed.

16. Roofing, Fascias & Guttering

Do you repair roofs?
Yes—minor roofing works undertaken.
Do you install fascias and soffits?
Yes—UPVC, timber, and aluminium.
Do you replace guttering?
Yes—complete guttering systems supplied.
Do you clean gutters?
Yes—maintenance available.
Do you install dry verge systems?
Yes—maintenance-free roofline solutions.
Do you install cladding?
Yes—modern UPVC or composite cladding.
Do you fit downpipes?
Yes—part of guttering services.
Do you colour-match fascias and soffits?
Yes—range of finishes available.
Do you provide roof insulation?
Yes, to improve efficiency.
Do you fix leaking gutters?
Yes—repairs and replacements available.

17. Garage Conversions & Extensions

Do you convert garages?
Yes—into offices, bedrooms, or gyms.
Do you handle planning permission?
Yes—we assist where required.
Do you provide insulation for conversions?
Yes—for year-round comfort.
Do you install flooring in conversions?
Yes—carpet, wood, laminate, or tiles.
Do you manage electrics and plumbing?
Yes—coordinated with trusted specialists.
Do you convert attached or detached garages?
Yes—both.
Do you provide building regs certificates?
Yes, where applicable.
Do you provide garage doors as part of conversion?
Yes—replaced or removed, depending on design.
Do you handle small garage makeovers?
Yes—for storage or utility rooms.
Do you extend garages?
Yes—where planning permits.

18. Customer Experience & Reviews

Do you have reviews?
Yes—on our website and third-party sites.
Are customers happy with your service?
Yes—most clients recommend us to friends and family.
Do you rely on word of mouth?
Yes—referrals are a big part of our business.
Can I speak to past clients?
Yes—references available on request.
Do you guarantee satisfaction?
Yes—we ensure work meets your expectations.
What do clients praise you for?
Professionalism, efficiency, and high-quality work.
Do you publish before-and-after photos?
Yes—on our social media and website.
Do you have repeat customers?
Yes—many clients return for new projects.
Do you offer customer loyalty discounts?
Yes—repeat customers may receive special offers.
Do you take feedback seriously?
Yes—customer feedback drives improvements.

19. Seasonal & Special Offers

Do you price-match other quotes?
We always aim to match or beat genuine like-for-like quotes.

Do you run seasonal promotions?
Yes—check our website and social media for updates.

Do you offer pensioner discounts?
Yes—discounts available for over-55s.

Do you offer multi-project discounts?
Yes—for bundled services.

Do you offer referral rewards?
Yes—ask about our referral scheme.

Do you offer free upgrades?
Occasionally—check current promotions.

Do you do trade show deals?
Yes—exclusive discounts sometimes apply.

Do you offer discounts for key workers?
Yes—on request.

Do you provide free consultations?
Yes—always.

Do you charge for surveys?
No—property surveys are free.

Do you have FENSA Certification?
While we are not currently FENSA certified, we take great pride in our work and ensure that all of our installations meet or exceed the required building regulations. Our team is highly experienced and follows strict quality standards. We can also provide you with any necessary documentation or guarantees for your peace of mind. If you’re interested, we can discuss the specifics of your project and how we can ensure everything meets the necessary legal requirements. Let me know if you’d like more details!