USTYLE Home Improvements
Last Updated: 16/07/2025
1. Introduction
At USTYLE Home Improvements, your privacy is important to us. This Privacy Notice explains how we collect, use, and protect your personal data when you visit our website at www.ustylehomeimprovements.co.uk, contact us, or use our services.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
USTYLE Home Improvements
Data Controller: USTYLE Home Improvements
Email: hello@ustylehomeimprovements.co.uk
Phone: 01908 834641
Address: Office 10643, 182-184 High Street North East Ham London E6 2JA
3. What Personal Data We Collect
We may collect and process the following types of personal data:
- Contact details: name, phone number, email address, postal address
- Communication data: messages, enquiries, or feedback you submit
- Transactional data: quotes, invoices, and payment details
- Website usage data: IP address, browser type, pages viewed (via cookies – see our Cookies Policy)
- Marketing preferences: consents for communications or promotions
4. How We Collect Your Data
We collect data from:
- Direct interactions (enquiry forms, calls, emails, or when you use our services)
- Website analytics and cookies
- Social media interactions
- Third-party referrals (with your consent)
5. How We Use Your Data
We use your personal data to:
- Respond to enquiries or quote requests
- Provide and manage our home improvement services
- Fulfil contracts and process payments
- Improve our website and services
- Send service-related or marketing communications (with consent)
- Comply with legal obligations
6. Lawful Bases for Processing
We process your data under one or more of the following lawful bases:
- Contractual obligation – to provide a service or quote
- Legitimate interests – for business improvement or client relationship management
- Legal obligation – to comply with tax or regulatory requirements
- Consent – for direct marketing or promotional emails (you can withdraw at any time)
7. Sharing Your Data
We do not sell your data. We may share it with:
- Trusted service providers (e.g. payment processors, subcontractors)
- IT or marketing support providers (only as necessary)
- Legal or regulatory authorities, if required by law
All third-party processors are contractually required to keep your data secure and only use it in accordance with our instructions.
8. Data Retention
We retain personal data:
- For as long as necessary to provide our services or fulfil a contract
- For up to 7 years to comply with tax and legal obligations
- Marketing data is retained until you opt out or withdraw consent
9. Your Rights Under UK GDPR
You have the following rights:
- Right to access – Request a copy of your personal data
- Right to rectification – Correct inaccurate or incomplete data
- Right to erasure – Request deletion of your data (in some cases)
- Right to restrict processing – Limit how we use your data
- Right to data portability – Transfer your data to another provider
- Right to object – Object to processing for direct marketing
- Right to withdraw consent – At any time where processing is based on consent
To exercise any of these rights, please email us at [Insert Email].
10. Data Security
We implement appropriate security measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure. These include secure servers, access controls, and staff data protection training.
11. Transfers Outside the UK
We only transfer your data outside the UK if necessary and with appropriate safeguards in place, such as using services in countries deemed adequate by the UK Government or with standard contractual clauses (SCCs).
12. Making a Complaint
If you’re concerned about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Helpline: 0303 123 1113
13. Changes to This Policy
We may update this Privacy Notice from time to time. Changes will be posted on this page, and where appropriate, notified to you by email.
14. Contact Us
If you have questions about this Privacy Notice or your personal data, please contact:
USTYLE Home Improvements
Email: hello@ustylehomeimprovements.co.uk
Phone: 01908 834641
Address: Office 10643, 182-184 High Street North East Ham London E6 2JA